Format: MS WORD | Chapter: 1-5 | Pages: 65-80
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Life is an adventure; I wonder how many people look at it that way. If you look at the world around, you can see worried faces of people in buses, cars as you go to school or work in the morning. You will probably come to understand that many of us look bad. The reason is not far fetched. It is mainly dissatisfaction of one thing or the other which job is the major one. It will not be an over statement to say that the origin of frustration to mankind dates as far back as the biblical injunction of Cain and Abel. Since then cases of frustration can be heard amidst schools, families, friends, individuals and moreover in the working environment where the researcher is restricting the research to. Job frustration is like a song on the lips of every Nigerian. For instance, you put up a memorandum, asking for a change in the method of receiving and displaying letters and the next moving, you will find your memorandum in a waste paper basket, unattended to, definitely you will be frustrated. Also an applicant who attended an interview waiting for an appointment letter only to be informed that federal character commission has disqualified him because of his state of origin. Naturally, he will be disappointed and frustrated at the same time. The researcher takes a critical look at the effect of frustration on Nigerian secretaries using Nigerian breweries plc Enugu as case study. It is the candid belief of the researcher that for an organization like Nigerian breweries to achieve her objectives effectively and efficiently problems of frustration among secretaries in her work should be studied, found and solved amicably. Nigerian breweries plc was incorporated in 1964 with the headquarters of No. 1 Abebe village road, Iguam, Lagos and has five other locations scattered all over country. These include Lagos Brewery, where the first bottle of star larger beer role out in 1949. Aba Brewery, commissioned in 1957, Kaduna 1963 and Ibadan Brewery in 1982, followed by Enugu Brewery acquired in September 1993 as the fifth brewery. The Enugu Brewery was opened in 1993 about the same period when the country was passing through a serious political crisis accessioned by the annulment of the presidential election of Abiola Saga.