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ASSESSMENT OF HOTEL SERVICE QUALITY BY USING IMPORTANCE-PERFORMANCE ANALYSIS (IPA) MODEL: THE CASE OF BULE HORA AND YABELLO TOWN HOTELS, ETHIOPIA
ASSESSMENT OF HOTEL SERVICE QUALITY BY USING IMPORTANCE-PERFORMANCE ANALYSIS (IPA) MODEL: THE CASE OF BULE HORA AND YABELLO TOWN HOTELS, ETHIOPIA CHAPTER ONEINTRODUCTION1.1 Background of the StudyStudying customer’s service is both important and difficult task. Its difficulty arises because of…
